Overview
The National Security Sector at Leidos currently has an opening for Tier 2 Hardware System Maintainer for our Incident and Service Request Response Team to support a client's requirements in a challenging, dynamic setting located in the Alice Springs, AUS. The position requires an active TS/SCI, with Polygraph and approved medical and psychological exams.
Primary Responsibilities
* Engage in hardware troubleshooting, repair and replacement.
* Communicate with customers and technical component's to fully understand the incident, service request or problem.
* Research problems by accessing internal and external knowledge databases.
* Facilitate technical communications between operations and development staff.
* Distribute defect reports and system data collected during anomaly investigations.
* Plan and coordinate maintenance activities, perform upgrades and support the transition and acceptance of new and modified systems.
* Analyze customer problems and implement appropriate corrective action to initiate a repair and return to service in the field.
* Assist with property and asset management.
* Monitor, review, update and disposition ServiceNow/HelpNow system tickets assigned to program per required timelines and level of information details.
* Conduct datacenter walkthroughs to proactively identify issues with supported hardware and equipment; resolve or escalate as needed.
Basic Qualifications
* TS/SCI with Polygraph is required.
* BA degree and 2 – 4 years of prior relevant experience, Masters with less than 2 years of prior relevant experience or 4+ years of relevant experience.
* Current DOD 8570 certification applicable to the position (typically Security+).
* Proven computer hardware and system troubleshooting skills.
* System administration skills.
* Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
* Ability to work in a fast-paced, collaborative team environment.
* Ability to carry/lift 30 pounds of equipment.
Preferred Qualifications
* Working knowledge of ServiceNow/HelpNow.
* Experience in working with, collaborating with system users and customers.
* Ability to be flexible and quickly adapt to changing situations.
* Ability to demonstrate resourcefulness.
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