Summary
Avanade is growing, and we seek motivated and engaged technology people to join our Managed Services team delivering continuous value to our client's businesses. As a Dynamics 365 Finance Support Engineer, you bring a strong finance functional background and hands‐on technical development experience to our Shared Services team. This is a hybrid role — you'll bring deep finance domain knowledge while also having the ability to investigate, develop, and resolve technical issues within the D365 F&O platform. You are energetic and passionate about Dynamics 365 F&O and how it can be used to solve complex business problems. You have the capability to provide functional and technical support across active client environments, with a focus on finance and related modules. You will act as the primary point of contact for finance‐related queries, configuration requests, and low‐to‐medium complexity technical enhancements.
Responsibilities
* Provide day‐to‐day functional support for D365 F&O Finance modules including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash & Bank Management, Project Accounting, and Budgeting.
* Analyze client issues and requests, translating them into functional specifications, configuration changes, or development requirements.
* Prepare and maintain functional design documentation, test scripts, and support runbooks.
* Facilitate workshops and triage sessions with clients to diagnose issues and drive decisions.
* Support data migration activities, period‐end close processes, and reconciliation tasks.
* Conduct functional testing of modifications, patches, and configuration changes during sprint and release cycles.
* Manage and prioritise support tickets, ensuring timely resolution aligned to SLA commitments.
* Contribute to knowledge base articles and shared services documentation to improve team efficiency.
* Facilitate functional sessions and support status meetings with clients.
* Own service deliverables (documentation, test plans) and take personal ownership of the success of deliverables and outcomes.
* Have experience in handling SIT, end‐user training, UAT and go‐live processes.
* Have experience in data migration activities.
Qualifications
You must be an Australian citizen and eligible to obtain an Australian Government security clearance. Candidates with an existing clearance will be highly regarded.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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