Field Support Representative (FSR) Electronic Flight Bag
Title: Field Support Representative (FSR) Electronic Flight Bag
About KBR: At KBR, we deliver science, technology, and engineering solutions to governments and companies around the world. We employ approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results.
KBR in Australia has over 65 years of experience working on some of Australia's largest and most complex projects, supporting the nation's critical infrastructure, energy transition, and national security priorities.
Belong, Connect and Grow at KBR : We are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to being a People First company.
The Prospect
The Electronic Flight Bag (EFB) Field Support Representative (FSR) plays a critical role in supporting the operational readiness and effectiveness of the Australian Defence Force (ADF). This position provides front-line, user-focused technical support, training, and guidance to EFB users across the ADF.
The FSR acts as a trusted advisor and first point of contact for users requiring support with EFB systems, ensuring timely resolution of issues, consistent application of best practices, and alignment with operational standards.
Responsibilities
- Ensure ADF EFB hardware and software is available for use by clients.
- Provide Ground Support & Training to ADF EFB users.
- All support requests made directly to the FSR are actioned within 24 hours.
- Provide technical advice and direction to users, consistent with the Service approved TMP, training materials, and courseware.
- Provide support to the EFB system administration and engineering team with respect to requirements definition, system architecture, development, and execution of test plans.
- Develop knowledge of JMPS IOT to assist local Mission Planning System users.
- Maintain administrative responsibilities, including Workday Goals and Milestones.
Requirements
Essential:
- Previous experience working within or closely alongside the Australian Defence Force.
- Strong knowledge of ADF aviation operations and systems, particularly in relation to the EFB and mobile device management.
- Proficient in using EFB systems on Apple iOS devices, with working knowledge of supporting infrastructure.
- Skilled in developing training content, support materials, and providing structured instruction to end-users.
- Excellent verbal and written communication skills, with the ability to engage and influence a wide range of Defence stakeholders.
- Eligible to obtain and maintain an Australian Government Security Clearance (minimum NV1, NV2 preferred).
Desirable:
- Background in aviation as aircrew, maintenance, or operations.
- Understanding of SharePoint, mobile device management (MDM) systems, and Mission Planning Systems.
- Prior experience within the Defence Industry or in support of ADF aviation operations.
What We Offer
- A workplace culture certified as a Great Place To Work
- Flexible working conditions
- Competitive salary (including annual reviews)
- Paid Parental leave
- Paid Reservist leave
- Income protection
- Corporate rewards
- Salary packaging/Novated leasing
- Discounted employee stock purchase plans
- Flu shots, skin checks, and private health insurance discounts
- Career development: Online learning, mentorship, and career pathways
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community, and culture. We pay our respects to Elders past and present.
#J-18808-Ljbffr
📌 Field Support Representative (FSR) Electronic Flight Bag
🏢 Kbr
📍 Townsville