· Full Time position – 38 hours per week · Paths for career progression with a trusted national brand Discover a great place to work at Harvey Norman AV/IT Auburn. Harvey Norman is an Australian Retail icon in consumer technology, providing hardware, software, and technical support solutions to individual and business customers. We take pride in offering high-quality, tailored IT services that help our clients maximise the value of the technology we sell. We are is seeking an experienced, skilled, passionate and customer service focused ICT Support Technician to work in a full time, permanent position, 38 hours per week to deliver Great Service, Always! This role is based at our Flagship location, 250 Parramatta Road, Auburn NSW. About the Role: You will lead our in-store technical team - providing hands-on technical support, repairs, and troubleshooting services for a range of computer systems, hardware, and software in a fast-paced retail environment. Key Responsibilities: · Diagnose and troubleshoot hardware and software faults for desktops, laptops, tablets, and peripheral devices · Install, configure, and maintain operating systems, software applications, and network components · Assist customers with technical inquiries both in-person and via phone/email · Conduct data recovery, virus removal, and system upgrades · Maintain accurate service records and documentation · Liaise with suppliers and vendors for parts and warranty claims · Ensure all work complies with company and industry standards To be successful you must: · A relevant diploma or higher qualification in Information Technology or a related field · 2 years of relevant, hands-on experience in ICT support or computer repair · Strong diagnostic and problem-solving skills across a range of operating systems (Windows, macOS, etc.) · Experience with hardware replacement, system builds, and software installation · Excellent communication and customer service skills · Ability to work independently and in a team in a customer-facing environment · Experience in (or ability to work in) a customer focused, successful retail business · A high level of Technology and Entertainment product knowledge to support customer queries · Technical knowledge of related peripherals such as digital cameras, printers, networking and Software programs · Going above and beyond to provide exceptional customer focused problem solving · Flexibility across retail trading hours including weekends, public holidays and late night trades What we offer: · Annual Salary - $70,000 to $78,000 superannuation · Generous staff discounts · Harvey Norman is a strong advocate of career progression with a wide support network for professional development · An environment where good performance is recognised and rewarded · A flexible and positive work environment If this role exhilarates your passion for a new opportunity then please submit your application for consideration.