12 months max term contractSydney - Onsite/Full time - Senior AssociateAssist in maintaining and administering IT systems and infrastructure, ensuring optimal performance and reliabilitySupport developers by managing structured environments and deployment processes, fostering a productive development ecosystemAbout the RoleOur Tech Hub team is expanding and we’re looking for an IT Technician to join our vast community of solvers. The Tech Hub team brings our purpose to life by enabling our company’s businesses to achieve their technology driven goals. The work undertaken in Tech Hub covers a range of areas from leading and supporting the company through to the build or adoption of new technology, to protecting against risk, and delivering valuable data insights that transform our technology capabilitiesThis team provides technical support and troubleshooting for end-users and IT systems.As a Support Officer, you will provide second-line support, handling more complex technical issues and working closely with other IT teams to ensure the smooth operation of ITsystems. You will also assist with the maintenance and administration of IT infrastructure.You’ll help solve complex problems by using your skills in:Demonstrating experience in a technical support roleDemonstrating experience in troubleshooting hardware and software issuesDemonstrating experience with system administration and maintenanceUnderstanding of network infrastructure and protocols.Providing proficiency in various operating systems and software applicationsUnderstanding of integration and automation.Understanding of DevOpsProviding advice to others as a technical expert who uses specialised skillsSolving more complex task problems leveraging basic experience, analysis, specific guidance provided and judgementProviding daily direction and supervision for more junior members of the team (if applicable)Planning priorities for the year and manage your own responsibilities and workload based on directionCompleting bigger tasks with direct contribution to large projects and/or lead small scale improvementsIn our Tech Hub team, your impact will be seen by:Providing 2nd and/or 3rd level support, resolving complex technical issuesLogging and tracking 2nd and/or 3rd level support requests, ensuring timely resolutionAssisting with the maintenance and administration of IT systems and infrastructureReviewing and overseeing documentation including: guides, FAQs and knowledge based articlesCollaborating with other IT teams to ensure seamless service deliveryPerforming effective Incident resolution, Problem Determination and Root Cause Analysis in accordance with Service Level Agreements (SLAs)Conducting system analysis, configuration management and developing improvements for system software performance, availability and reliabilityProviding guidance and support to first-line support staffWorking with other IT teams to resolve system-wide issuesUnderstanding the impacts of upcoming enhancements to the environmentsSupporting developers by enabling structured and managed environments and deployment processesDocumenting and reviewing requirements, processes and proceduresCreating and managing DevOps pipelines for the firmYou’ll also make an impression with these key personal attributes:Curiosity: A natural curiosity and eagerness to learn, explore new ideas, and see past the status quoCollaboration: A natural collaborator, suited to work in a collaborative culture with a diverse and talented team that values collaboration, constructive challenging and mutual respectChallenge: Demonstrates the capability to question and challenge ideas, decisions, and processes in a constructive manner, fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactionsValue Driven:Demonstrates a strong commitment to ethical principles and organisational values, ensuring that all actions and decisions align with the company's mission and integrity standards.Friendly and approachable, with a strong customer service orientationPatient and able to explain technical concepts to non-technical usersReliable and dependableWillingness to learn and grow in the Support Team and keep abreast with industry trendsAbout PwCAt PwC, we are a human-led, tech-powered community of solvers. We approach problems with curiosity, collaboration and willingness to challenge the status quo to develop innovative solutions in partnership with Australian businesses and not-for-profits. Together, we strive to make a positive impact and drive meaningful change.That’s where our people come in. Whether you’re just beginning your career or have plenty of experience under your belt, we believe your unique perspective can help us to deliver valued insights that make a real impact. Here, you’ll be surrounded by peers who have your back and leaders who support you, in an environment that encourages continuous learning and growth.Your benefitsHealth and lifestyle perks like a wellness credit and discounted membershipsWorld-class development opportunities to accelerate your career.Strong mentors, meaningful work and plenty of networking opportunitiesDress for your day so you can feel confident and comfortable for whatever your day has in store for youOur commitment to diversity and inclusionWe empower our people to use their creativity, authenticity and human differences to be champions of change and challenge our thinking. At PwC, we understand that diverse perspectives are necessary for solving complex problems. We believe that for diversity to truly flourish, it must be nurtured in an inclusive environment. That's why we are committed to fostering a workplace where everyone feels valued to thrive.PwC is committed to making our recruitment processes inclusive, so if you need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.Mel Taclay is the Recruitment Manager for the role. As the team experiences high volumes of applications, we appreciate your patience to allow for a timely and fair process for all.No Agencies Please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals.
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