The Position Ready to turn customer insight into commercial impact? We’re looking for a Manager of Strategic Insights & Customer Voice to lead a unified insights function across Compass Group Australia - bringing together Voice of Customer (VoC), quantitative analytics, and qualitative research into one strategic capability. In this role, you’ll design and deliver an integrated insights ecosystem that drives continuous customer experience improvements, supports growth and retention, and embeds evidence-based decision-making across the business. You’ll be the central point of contact for insights, translating data into clear narratives and actionable recommendations for our leaders and operational teams. What you’ll be doing Leading an end-to-end insights roadmap across VoC, market/competitor research, and mixed-method research programs. Owning and evolving our VoC program (including NPS/OSAT), survey design, and adoption across sites. Working on frameworks, dashboards and automated insights delivery to drive measurable CX uplift. Influencing strategy, operations, growth and bid activity with compelling insights, storytelling and executive-ready reporting. Leading and developing the Strategic Insights & VoC team and cultivating a high-performance insights culture. Managing key partners and platforms (including Qualtrics) in collaboration with internal stakeholders. What you’ll bring 5 years’ experience in insights/analytics/market research leadership, with strong quantitative and qualitative capability. Proven experience running VoC or CX measurement programs and turning insights into business outcomes. Strong stakeholder engagement, project management, and the ability to bridge strategy with operational execution. Confidence with VoC platforms and survey systems (Qualtrics preferred) plus dashboarding and reporting frameworks. If you’re passionate about customer experience, love connecting the dots, and can influence action at every level — we’d love to hear from you.