Data#3 - Canberra, Australian Capital Territory, AustraliaCustomer Service RepresentativeData#3 is an Australian HRD Employer of Choice for 10 years in a row and a leading IT services company that delivers licensing support to government and enterprise customers.What You'll Do:Support the Licensing team by managing customer queries and administrative sales functions.Respond to inbound communications and assist with quoting, order management and issue resolution.Liaise with internal Account Managers and external partners to ensure smooth service delivery.Contribute to sales productivity by identifying upsell opportunities and leveraging vendor promotions.Maintain accurate data and prepare customer transaction reports.Build trust-based relationships with customers, vendors and internal stakeholders.What You'll Bring:Experience in a customer service, sales support or licensing role within the IT industry.Strong communication skills and a proactive, service-oriented mindset.Ability to negotiate and resolve issues effectively.Attention to detail and comfort working with data and systems.A team-focused approach and ability to work in a dynamic environment.Some knowledge of IT licensing programs and partner tools is highly desirable.Australian Citizenship (required due to client security and contractual obligations).
Ability to obtain and maintain a National Police Certificate.Tertiary qualifications desirable but not mandatory.Reference checks, background checks and police checks may be required as part of the recruitment process to verify your right to work in Australia.Who is Data#3?
Listed in ****, Data#3 is an ASX200 listed company with gross sales of $3 Billion in the **** financial year.
The company has over 1,400 employees and operates sites across Australia and Fiji.
It embraces five core values: Honesty, Excellence, Agility, Respect and Teamwork (HEART).
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