Are you a skilled IT professional looking for a challenging opportunity?
We are seeking two Service Reliability Specialists to join our team on initial 6-month fixed term contracts.
The role is based in Perth and involves participating in ensuring service reliability using the ITIL process of Incident & Problem focused on service reliability for our customers.
Key responsibilities include:
* Drive service restoration of major incidents
* Manage and control all major incidents (24 x 7, 365 days per year) and associated communication/escalation
* Manage the SLA's for all incidents and ensure they are resolved within established timelines
* Participate in reviews of process strategy, policy, standards, design, procedures, plans, work instructions, supporting systems and tools, and process objectives and metrics
Requirements include:
* 3 plus years' experience in an Incident Management position
* Ability to work in a rostered on-call environment 24 x 7, 365 days a year
* Possess a practical understanding of Industry Best Practices regarding Service, Incident, Problem, Service Level, and Knowledge Management
* Demonstrated ability to develop partnerships with internal stakeholders to cultivate trust, collaboration and commitment in the ICT services and resources
* Proven strong communication skills when working with Operational groups and with our Customers
* ITIL Foundation certification
This is a mid-senior level contract position that offers the opportunity to make a real impact on our business operations.
We value diversity and inclusion in the workplace and welcome applications from qualified candidates.
Job Requirements
Responsibilities
* Ensure service reliability and restore service as quickly and safely as possible
* Manage and control major incidents and associated communication/escalation
* Resolve incidents within established SLA timelines
Requirements
* Experience in Incident Management
* Ability to work in a rostered on-call environment
* Industry best practices knowledge
* Communication skills
* ITIL Foundation certification