Job Description
As the public face of our organization, you will deliver a seamless banking experience to over 10 million customers. With market-leading products, services and technology, we've been serving our local communities for over 100 years.
Responsibilities
1. Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
2. Support customers with enquiries, maintenance on accounts and process applications for credit products.
3. Complete Financial Health Checks to assess customers' financial needs and identify any changes.
4. Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
5. Problem-solve & provide effective solutions whilst championing our processes, procedures & driving our risk-averse culture.
Required Skills and Qualifications
* Proven experience delivering exceptional Customer Service, ideally in Financial Services, Retail or Hospitality.
* Excellent communication skills & the ability to articulate financial terms in a clear way.
* The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
* Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
Benefits
You'll be part of a community that supports you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to employees across our organization.
What's Next
As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within a reasonable timeframe.