Data Centre Operations
We are seeking a highly skilled Data Centre Operator to join our team.
The successful candidate will be responsible for delivering exceptional customer service from day-to-day operations, emergency response, and client service delivery within our data centres in Mitcham and Melbourne.
This includes:
* Providing timely communication to clients regarding facility operational matters, remote hands, remote support, and facility-related support
* Processing customer request tickets
* Monitoring facility infrastructure, access control, and security in Mitcham and providing remote assistance to other data centres
* Liaising with telcos and vendors to deliver cable and infrastructure deployments
* Assisting in ensuring regular maintenance activities with contractors are completed successfully
* Facilitating tours of the facility for potential customers
* Assisting in signing customers into and out of the site
* Implementing and maintaining DC documentation and records
* Operational checks and inspection of plant and equipment
Key Skills and Qualifications
To be successful in this role, you will need:
* A minimum of 2 years experience in a similar position
* Customer-focused attitude and excellent communication skills
* Pride in your work
* Flexible with great time management skills
* Experience in ISP, Telco, IT Helpdesk, or facility management
* Eagerness to learn and curiosity
* Understanding of electrical/mechanical systems and principles
* Proficiency in Microsoft products such as Windows, Word, Excel, Outlook, etc.
About You
You will be part of an awesome team where there is opportunity for growth and development. We offer flexible working arrangements, work-life balance, and a dynamic environment.