Senior Concession Manager Role
This role is ideal for an experienced retail professional who is passionate about delivering exceptional customer service and driving sales growth. As a Senior Concession Manager, you will be responsible for managing a team of concession staff to achieve store targets and key performance indicators.
About the Role
- Manage a team of concession staff to deliver exceptional customer service and drive sales growth
- Achieve store targets and key performance indicators through effective leadership and management
- Collaborate with other department managers to achieve business objectives
Key Responsibilities
* Drive a customer-centric culture to create a warm and meaningful in-store experience
* To drive sales, profit, and productivity by ensuring the achievement of all key performance indicators as set by the business
* Ensure the team has an understanding of all business objectives, with a clear focus on commercial acumen
* Inspire and empower your team through collaborative leadership, training, and development
* Work collaboratively with other concession, floor managers, and cluster managers
Required Skills and Qualifications
* A passion for the retail industry and exceptional service skills
* Proven experience in managing a fast-paced retail or hospitality business
* Ability to manage budgets and interpret financial reports
* Experience managing the performance, productivity, training, and development of a large team
* Operational excellence, experience with stock control, and visual merchandising
* Ability to build strong relationships with stakeholders across the business
Benefits
The successful candidate will receive a competitive remuneration package, including incentives, seasonal product allowances, and generous discounts on products from participating brands.
About Us
We are a leading menswear brand that has been helping men make their mark for over 40 years. Our commitment to expert tailoring, sustainable garment-making, and customer service sets us apart in the industry. We are passionate about empowering our customers to express their unique style and leave a lasting impression.'],