Overview
Job Title : Senior Corporate Concierge
Job Description Summary
This role delivers an exceptional client and visitor experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the client and visitors, and making every interaction simple, effective, and quick. As the key point of contact for our clients executive team you must develop and manage these important relationships to enable smooth day to day operations.
Job Description
About the role :
This role will be responsible for leading and delivering workplace services, ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements. Key accountabilities include:
- Meet and greet visitors proactively in a timely manner.
- Manage reception services to ensure a positive customer experience.
- Announce arrival of guests.
- Accountable for workplace operations.
- Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness centre are clean and used correctly.
- Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues.
- Ensure locker and parking data integrity is maintained.
- Coordinate meetings and events, working with contractors such as security, cleaning, and catering to meet event requirements.
- Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace.
About you
- Strong reception or hospitality/customer service background.
- Professional verbal and written communication skills.
- Ability to multi-task.
- Demonstrate a common-sense approach to problem-solving.
- Minimum completion of Higher School Certificate.
Why join Cushman & Wakefield?
- Being part of a growing global company.
- A truly diverse and inclusive workplace.
- A promote-from-within culture with opportunities to develop and grow.
- A supportive and flexible environment.
- Commitment to providing work-life balance in an inclusive, rewarding environment.
- Focus on technology and autonomy to help achieve career ambitions.
We are committed to providing work-life balance and an inclusive, rewarding setting. We achieve this by providing a flexible and agile work environment, focusing on technology and autonomy. We encourage continuous learning and development opportunities to develop personal, professional, and technical capabilities, and we reward with a comprehensive employee benefits program. We have a vision of the future where people simply belong and support inclusive causes every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity, or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Islanders are highly encouraged to join us (for AUS only). We ensure DEI is part of our DNA as a global community—our actions go beyond words. As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
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📌 Senior Corporate Concierge
🏢 Cushman & Wakefield
📍 Brisbane City