Our team is shaping the future of customer engagement at Macquarie by building the next generation of customer journeys using Adobe Journey Optimiser. We create iconic, seamless and omni‐channel experiences across the Banking and Financial Services Group, helping to deliver a more connected and intuitive digital banking experience for our customers.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone – no matter what role – contributes ideas and drives outcomes.
What role will you play?
As a Technical Business Analyst, you will play a key role in advancing our ambition to become Australia's number one digital bank. You will act as the central link between marketing, product and technology teams, translating customer engagement goals into scalable and future‐ready journey solutions. Your work will be focused on customer data and integrations, supporting initiatives such as data migration, platform transformations and system decommissioning, while ensuring all solutions are compliant, technically robust and delivering measurable outcomes.
What You Offer
* 2-3 years of experience working as a Technical Business Analyst, turning business needs into clear technical requirements, user stories and data mapping
* Experience collaborating with cross‐functional teams and engaging with stakeholders to ensure alignment, deliver priorities and enhance platform capability
* Exposure to complex data projects, including API‐led integrations, platform migrations and system decommissioning
* Strong data analysis capability, with the ability to interpret data models, schemas and data feeds to troubleshoot data quality issues and validate outcomes
* A deep curiosity for marketing technology and how customer data supports the design and orchestration of customer journeys
* An agile, self‐starter mindset with strong problem‐solving skills and a passion for learning new systems
* Direct experience with a marketing automation platform such as Adobe Journey Optimiser, Salesforce Marketing Cloud, Braze or similar (strong advantage).
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
What We Offer
Benefits
* 1 wellbeing leave day per year
* Up to 5 additional service bonus leave days per year
* Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non‐primary caregivers
* 2 days of paid volunteer leave and donation matching
* Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
* Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
* Access to a wide range of salary packaging options
* Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
* Hybrid and flexible working arrangements, dependent on role
* Reimbursement for work from home equipment
About Banking and Financial Services
Banking and Financial Services is our technology‐driven retail bank. You will be part of a team that supports clients to achieve their full potential – whether that's buying a home, growing a business or investing to manage wealth.
Our commitment to diversity, equity and inclusion
We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio‐economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.
Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.
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