Why join us at SCC?
We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.
Southern Cross Benefits
* Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
* Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
* Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
* Discounted private health insurance
* Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
* Annual leave loading
* Ongoing Training and Development
* Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
* Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support
* Referral Bonus Program
The Role
As a Home Care Rostering Coordinator, you will be responsible for efficiently coordinating and scheduling home care services to meet each client's unique needs and preferences. In this pivotal role, you will help ensure the seamless delivery of our home care services, maintain high levels of client satisfaction, and maximize staff utilization.
This is a part-time position, with preferred working days on Monday, Wednesday, and Friday. You can be based at one of our regional offices in Ballina, Casino, Banora Point, or Tweed Heads.
Key Responsibilities
* Create and maintain schedules for home care services, taking into account client preferences, staff availability, and specific care requirements.
* Liaise with clients and their families to understand their needs, preferences, and any changes in scheduling arrangements.
* Assign appropriate staff to clients based on skill level, availability, and compatibility, ensuring continuity of care and client satisfaction.
* Efficiently allocate resources to minimize travel time and maximize staff utilization while adhering to regulatory requirements and company policies.
* Facilitate clear and effective communication between clients, staff, and internal staff regarding scheduling, changes, and updates.
* Proactively identify and resolve scheduling conflicts, staff availability issues, and other logistical challenges to maintain service continuity.
* Maintain accurate records of client schedules, staff rosters, and any changes or updates, ensuring compliance with regulatory standards and internal procedures.
* Contribute to the ongoing improvement of rostering processes and systems to enhance efficiency, accuracy, and client satisfaction.
* Collaborate closely with other team members, including care coordinators, administrators, and management, to ensure seamless coordination of home care services.
* Ensure compliance with relevant legislation, Enterprise Bargaining Agreement, and industry standards governing home care services, including privacy and confidentiality requirements.
* Previous experience in rostering, scheduling, or coordination roles, preferably in the healthcare or home care sector.
* Strong organizational and time-management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
* Excellent communication and interpersonal skills, with the ability to interact effectively with clients, staff, and internal stakeholders.
* Proficiency in computer software and scheduling systems, with the ability to quickly learn and adapt to new technologies and preferably with Alayacare experience
* Attention to detail and accuracy in maintaining records and documentation.
About Southern Cross Care (NSW & ACT)
At SCC (NSW & ACT), people are at the heart of everything we do We are a purpose-led, not-for-profit organisation empowering older people to 'live life to the full'. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.
Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.
SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.