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Retail sales associate - customer service expert

Newcastle
beBee Careers
Customer Services agent
Posted: 25 June
Offer description

6 Month Full-Time Retail Sales Role

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This is a 6 month fixed-term full-time position for 38 hours per week. The role is scheduled Monday to Friday with availability to work on weekends.

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A comprehensive training program will be provided to ensure you have the skills and knowledge required to excel in this role.

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About The Role

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The ideal candidate will have a strong retail sales and customer service focus, with empathy, compassion, and a drive to deliver excellent outcomes.

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The successful candidate will be responsible for handling customer inquiries, investigating and assisting customers with therapy-related issues, providing setup and ongoing support, fitting customers for masks, advising customers on safe equipment use, promoting and selling new or additional services, maintaining store conditions, handling payments, balancing floats, and managing stock levels.

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Key Responsibilities

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1. Handling customer inquiries in-store and over the phone
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2. Investigating and assisting customers with therapy-related issues
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3. Providing setup and ongoing support
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4. Fitting customers for masks and recommending options
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5. Advising customers on safe equipment use
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6. Promoting and selling new or additional services
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7. Maintaining store conditions
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8. Handling payments and balancing floats
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9. Managing stock levels
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Qualifications and Skills Required

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To succeed in this role, you should have previous experience in a busy retail or customer service environment, outstanding reception skills, a caring attitude towards customers, and a strong customer service orientation focused on individual outcomes.

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You should also possess excellent communication skills, active listening skills, problem-solving abilities, reliability, honesty, a strong work ethic, and enthusiasm for new challenges.

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What We Offer

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We offer a positive work environment, comprehensive training, and a competitive benefits package, including an employee assistance program supporting mental health.

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In return for your hard work and dedication, you can expect job satisfaction from making a difference, career development opportunities, and a supportive team environment.

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Send an application
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