Position Title: Implementation Project Manager
Reporting Line: Implementation Manager
Position Purpose:
Deliver World Class Service to our clients through the provision of Implementation and Consulting services. Responsible for planning, monitoring and managing the delivery of a portfolio of projects to meet agreed deliverables, scheduled timeframes, and allocated budgets.
Key Responsibilities:
* Develop a comprehensive implementation plan for all projects in line with ADP's methodology (includes deliverables document and project management plan).
* Delegate and manage tasks and responsibilities to project team members.
* Manage issue resolution and follow-ups for all projects.
* Manage the ongoing quality of deliverables.
* Attend and chair project Steering committee meetings.
* Ensure billing is in accordance with contractual arrangements.
* Monitor project costs, milestones and invoicing to recover costs as they are incurred and forecast and variation.
* Escalate issues to the Implementation Leader on a periodic basis or as required.
* Manage project post implementation review process and coordinate agreed actions with the Implementation Leader.
* Provide guidance and facilitate communication to stakeholders regarding the implementation of deliverables, project concepts, and schedules to ensure management of client expectations.
* Setting ground rules with client's Project Manager for the project according to the ADP Project Management Methodology.
* Establish and maintain project files, according to the ADP Project Management Methodology.
* Ensure Client requirements are clearly communicated and understood.
* Delegate tasks and responsibilities to project team members.
* Follow up and monitor delegated tasks and responsibilities and ensure compliance with ground rules and milestones.
* Liaise between the client and ADP Client Services, including Client Project Manager, project team members, ADP Client Service leaders and Sales consultants.
* Manage client project expectations.
* Provide an escalation point for project issues.
* Foster teamwork and ownership of team task.
* Manage the ongoing quality of service provided.
* Identify and apply improvements for implementations and methodology.
Experience:
* 3 - 8 years of experience working in a complex operational / implementation / service delivery role.
* Demonstrated experience in a Project Management role.
* Payroll Implementation experience.
* Planning and resource scheduling skills or experience
* Ability to manage and lead a team of people
* Ability to write project documentation including
o Written plans
o Timetables
o Gantt charts
o Implementation plan / Change Management plan
o Risk assessment plan
o Project budget
o Cost-benefit analysis
o Statements of work for suppliers and service providers
o Quality assurance report
Certifications / Qualifications:
* Tertiary qualification in a related field
* 3-5 years' Systems Implementation Experience
* PMBOK or other PM Qualifications
* Membership of PMI or AIPM