A leading technology services provider is seeking a Managed Services Service Desk Agent in New South Wales to be the first point of contact for clients and vendors.
This role involves handling calls, chat requests, and tickets while providing timely updates and maintaining high service quality.
Ideal candidates should possess sound judgment, effective communication skills, and familiarity with ITIL concepts.
A technical diploma and ITIL certification are preferred.
Join a workplace that embraces diversity and offers hybrid working arrangements.
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