Job Description
As our next Night Guest Service Agent, you will:
* Be responsible for the reception desk and processing of night audit and nightly reports
* Assist security with monitoring building security
* Aid in the operations for the day team to ensure exceptional service is provided around the clock
* Work the unique evening shifts at our hotel from 11pm - 7am and 3pm - 11pm
Qualifications
What we are looking for:
* A self-starter with the ability to work unsupervised
* Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
* A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on
* Accounts experience is highly regarded as this role will provide a great career path into other areas of operations
Additional Information
Benefits and Perks
* Free on-site car park while on duty.
* Free access to confidential Employee Assistance Program.
* Inclusive and diverse environment.
* Reward and recognition celebrations and activities.
* Discounted rates to nearby fully equipped gym.
* Ongoing training and career development opportunities.
* Work along-side experienced and dedicated professionals
* Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.