Overview
Customer Service Representative Townsville, Aitkenvale and Castletown – Commonwealth Bank of Australia, Brisbane, Australia
We are looking for a Customer Service Representative to join our team.Locations: Aitkenvale, Townsville, Castletown (Hyde Park).
Contract: 12-Month Contract Opportunity.Hours: 20 hours per week.Roster flexibility: 9:30 - 1:30pm, 10:00 - 2:00pm, 12:00 - 4:00pm, Monday to Friday.
We offer a thorough training program to kickstart your banking career, access to extensive employee benefits & discounts, and a collaborative, high-performing culture.
Responsibilities
Responding to customers' transactional banking needs, delivering a seamless customer experience
Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
Completing financial health checks to assess customers' needs and identify changes or needs for specific products or services
Assisting with Cash/ATM procedures
Educating and demonstrating our in-branch technology and digital banking options for customers
Adhering to the Bank's processes and procedures, including accurately reconciling transactions, reviewing customers' financial positions & championing our strong risk culture
Qualifications & What we're looking for
A genuine passion for customer service and a desire to kick-start a career in banking with this entry-level position
A genuine interest in improving the financial wellbeing and lives of our customers
The ability to ask the right questions, respond to customers' needs and refer them to the relevant team members to better serve their needs
Excellent communication skills and willingness to contribute to a collaborative culture
Ability to work in a busy, commercial retail environment while seeing the big picture for customers and providing holistic solutions
About the role
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
We have been serving our local communities for over 100 years, with market-leading products, services and technology.
See yourself in our team: you'll have real impact at all stages of people's lives, from opening their first account to planning for retirement.
Working with us means you'll positively impact our customers' lives and be there for them when they need us.
If this role sounds like the perfect fit then we'd love to hear from you.
Apply today
Aboriginal &/or Torres Strait Islander people encouraged to apply
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.
We're keen to support you with the next step in your career.
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If you require additional support please contact HR Direct on .
Advertising End Date: 09/11/2025
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