About us
RAW Travel is a renowned tour operator specialising in iconic walking adventures across the globe. We’re proud trailblazers in the travel industry, recognised as the first hiking company to achieve the prestigious B-Corp certification. Our mission? To inspire and innovate with transformative journeys that benefit both people and the planet.
With over 20 years of experience, we’re deeply passionate about sustainable, authentic travel. Our dedicated destination experts are avid walkers themselves, offering unparalleled expertise to our loyal client base. From personal service to responsible business practices, we aim to create meaningful experiences for every traveler.
About the role
As Sales Manager, you’ll lead and inspire a team of destination experts, driving RAW Travel’s sales success while ensuring exceptional customer experiences. You’ll play a key role in motivating the team to exceed revenue targets, cultivating a positive and fun work environment, and working closely with other departments to align goals.
What you'll be doing
- Deliver exceptional customer service with outstanding communication and interpersonal skills.
- Develop and execute initiatives to exceed revenue targets, attract new business, increase productivity, improve NPS scores, and meet profitability goals.
- Lead a diverse team, fostering positive and productive working relationships.
- Implement strategies and processes to streamline team workflows.
- Identify and resolve client issues, ensuring their expectations are met or exceeded.
- Provide strategic advice on future trends and proactively manage potential challenges.
- Initiate and coordinate staff and client incentive programs.
- Manage CRM systems and report on KPIs and business trends.
- Collaborate with the Marketing Manager to align sales goals with marketing initiatives, campaign planning, and lead-generation strategies.
- Work closely with the Finance Manager to achieve sales and financial objectives.
- Partner with the Operations Manager to ensure sales commitments align with operational capacity
- Actively lead and promote the company’s core values.
- Participate in company events such as talks or hiking activities.
Who we're looking for
- 3+ years experience in sales/customer service preferably within the travel industry.
- 3+ years of sales management experience leading a diverse team.
- Well-developed people management skills with a high level of empathy and skill in recruitment, performance management and employee development.
- Tech savvy with aptitude and experience with CRM, travel industry systems and Google Drive documents (Insightly CRM & VT desirable)
- Exceptional telephone manner and web-based sales experience.
- Ideally first-hand (travel) knowledge of RAW Travel’s destinations and hiking.
- Demonstrated experience in business planning, budgeting, costing and forecasting.
- Experience setting targets and reporting on progress.
- A self-directed decision-maker with excellent organisational, time management skills and attention to detail.
- Grasp and curiosity of adventure products, processes, the industry and competition, and the market for this style of travel product with an ability to craft new USPs.
- Proven ability to implement new, alternative and innovative ideas for achieving targets, attracting sales leads, and driving business revenue.
- An approachable and natural leader with a knack for identifying solutions and a desire to improve yourself and the team.
- The ability to work autonomously, prioritise, be resourceful, make effective decisions and be self-motivated to achieve results.
- Experience with managing and working in a semi-remote team.
What we offer
At RAW Travel, we are committed to supporting our employees' professional and personal growth. In addition to a competitive salary, you'll enjoy:
- Opportunities for career development and skills training
- A flexible work environment with a focus on work-life balance including monthly RDOs
- A vibrant company culture with regular team events and activities
- A wellness allowances to cover the cost of gym memberships
- Opportunities to travel for work and discounts on our sustainable travel packages and products
- A purpose driven business balancing people and planet with profit
If you're ready to join our mission and make a positive impact apply now.