Company Description
Beyond Bank is one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With more than 300,000 customers and more than 50 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia.
Our values of: customer obsessed; empowering communities; right things, right way; shared ambition; and championing sustainability are integral to all that we do and are the standards to which we hold ourselves.
Job Description
As a Senior Technical Business Analyst, you will lead business process improvement, automation, and innovation initiatives across the organisation. You'll combine advanced business analysis skills with specialist knowledge of Microsoft technologies—particularly Dynamics 365 Sales & Service—and a strong understanding of process re-engineering, AI-driven automation, and Agile delivery methodologies.
Working closely with stakeholders, you'll identify and analyse core business processes, facilitate workshops and Scrum ceremonies, and document workflows and business requirements to support strategic and operational outcomes. You'll play a key role in delivering projects that enhance efficiency, reduce costs, and improve both customer and employee experiences.
In this role, you will
* Analyse key customer value chains and identify pain points and areas for improvement, delivering more efficient and effective processes for customers.
* Redesign and re-engineer business and documentation processes for greater efficiency and improved experience.
* Consult with subject matter experts to challenge and improve business and documentation processes.
* Implement AI automation solutions to drive business process improvements.
* Maintain up-to-date knowledge of business and documentation processes, systems, and products within Beyond Bank and the broader banking industry.
* Ensure effective use of Microsoft Technology Applications, including Dynamics 365.
* Develop requirements specifications and designs by working with key stakeholders.
* Design and write test plans, automate test cases, and facilitate Agile ceremonies such as sprint planning, stand-ups, retrospectives, and showcases.
* Support risk management and compliance obligations, ensuring data-driven and data-literate practices.
Qualifications
You are a curious, solutions-driven professional who thrives on turning complexity into clarity. You enjoy collaborating, facilitating, and constantly learning—balancing deep technical expertise with a strong sense of ownership and adaptability. You take pride in delivering projects that drive real value for customers and the business.
Bringing over five years' experience in business process improvement, this candidate excels in business analysis, documentation, and change management, with strong knowledge of Agile, AI technologies, and Microsoft Dynamics.
* Minimum 5 years' experience in business process mapping and system improvements.
* Experience with documentation design, development, and BDD testing.
* In-depth knowledge of Agile principles and practices.
* Understanding of AI technologies and their business applications.
* Experience with Smartflows and complex document template development.
* Broad understanding of lending contracts, technology, applications, and banking systems, with proficiency in Microsoft Dynamics and other Microsoft Technology Applications.
* Strong business analysis, project documentation, and change management skills.
* Excellent communication and stakeholder engagement abilities.
* Leadership skills and the ability to work independently.
* Technical skills in AI automation and Microsoft Dynamics.
What we offer
* Additional 3 paid work-life balance days to boost your annual leave.
* Paid community volunteer days to support community organisations across Australia.
* Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more.
* A flexible and diverse working environment.
* Career development opportunities, training and coaching.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at
We welcome candidates who reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.
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