Group Claims Consultant – Zurich Insurance
Join us as a Group Claims Consultant at
Zurich Insurance
. As a leader in the insurance industry and a Forbes **** 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for ****, Zurich is on a journey towards a brighter future... a brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.
We're looking for a values-driven professional eager to be part of a global organisation experiencing real growth and transformation.
Responsibilities
Manage and assess Life Risk Disability (Group) claims, delivering fair, timely outcomes that protect and support our members' wellbeing.
Interpret medical and allied health reports, apply knowledge of the Life Insurance Act and relevant Codes, and maintain strong relationships with employers, trustees, brokers, treating practitioners, and rehabilitation providers.
Work within a collaborative, customer-centric environment to meet SLA targets, drive continuous improvement, and escalated complex cases with sound judgment and compliance.
Qualifications
Experience managing end-to-end life insurance claims, Income Protection (IP) and Total & Permanent Disability (TPD) experience advantageous.
Proven ability to interpret clinical, allied health and medico-legal reports and incorporate medical, vocational and policy considerations into decisions.
Experience working with rehabilitation providers and designing/implementing return-to-work plans or vocational assessments.
Strong stakeholder-management experience with employers, trustees, brokers, treating practitioners, and external service providers.
Track record of meeting SLAs, quality standards and regulatory requirements in claims handling.
Experience preparing clear written determinations and sensitive customer communications with an empathetic tone.
Familiarity with relevant legislation and industry codes including LICOP (Life Insurance Code of Practice), PYS (Protecting Your Super) / PMIF (Putting Members' Interests First), and Transfer Terms.
Competence using claims management systems, case-management tools and MS Office; experience with data analysis/Power BI or Excel for reporting is advantageous.
Benefits
5 weeks of annual leave for permanent staff through our Z leave initiative, 15 days of personal/carer's leave, Family Care (parental leave).
Hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
Wellbeing payment of AUD$500 per year, AUD$295 new starter e-voucher for work-from-home setup.
Award-winning training programs supporting career growth.
Global, diverse and inclusive teams with opportunities for mobility across more than 200 countries.
Volunteer and work in Green Star-rated offices; we plant a tree for every new employee.
Employer-of-choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity.
Zurich is an equal-opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.
Apply now
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