Job Overview
The M365 Team Leader plays a crucial role in directing a high-performing Microsoft 365 team. This position offers the opportunity to work in a dynamic environment with a dedicated team of professionals.
Main Responsibilities:
* Develop and implement effective resource planning strategies to ensure adequate availability and support levels
* Lead and manage a high-performance team, fostering a positive culture and driving business outcomes
* Manage workload and priorities to achieve service level agreements (SLAs)
* Oversight of the support model to ensure seamless customer experiences
* Address escalations effectively, providing clear communication to stakeholders and relevant parties
* Build strong relationships with cross-functional teams to drive business success
* Share knowledge and best practices with team members to enhance competence and collaboration
* Strategically allocate resources to meet service level agreements and support objectives
* Provide expert consultation and remediate complex issues within the established support model
* Design systems capabilities and resources to meet user requirements
* Mentor junior engineers to enhance skills and development
We operate at the forefront of technology to help organizations tackle their greatest challenges. With multiple offices across Australia and New Zealand, we offer flexible work arrangements and opportunities for growth and development.