About This Role
Deliver professional, efficient, and user-focused ICT Service Desk support to VGSO staff. Join a supportive team environment. Hybrid work – enjoy the flexibility of office and work from home. Ongoing – full-time. Salary: $81,496 – $98,955 per annum plus superannuation.
About The VGSO
The Victorian Government Solicitor's Office (VGSO) serves the rule of law exclusively for the State. Our place within government ensures we are at the centre of legal change, reform and problem‐solving. We operate as a service‐driven legal professional practice and strive for excellence in this competitive environment. We role‐model the Victorian Public Sector values and VGSO's Our Compass, which guides how we work together in everything we do: Proud of what we do; Value every voice; Learn, grow, thrive; Always evolving; Act with care.
About The Branch
The Corporate Services branch plays a crucial role in enabling VGSO's overall success by providing essential support and strategic guidance to enhance operational efficiency and effectiveness. Balancing an appreciation of the complexities and nuances of the public sector, along with the requirements of operating in a competitive legal services environment, the branch delivers proactive, effective and efficient services to VGSO's internal and external clients. Through its work, the branch fosters a cohesive and supportive environment that encourages innovation, continuous improvement, and a client‐centric approach. Functionally, the following business areas are included within the Corporate Services branch:
* Office of the Chief Operating Officer (Strategy and Governance)
* Financial Planning and Analysis
* Technology and Knowledge Management
* Client Insights and Communications
About The Role
We are seeking a dynamic and customer‐focused ICT Support Analyst to join our ICT team. In this role, you will support the delivery of the VGSO strategic plan through reliable Service Desk support to staff and by maintaining smooth day‐to‐day ICT operations. This position offers the opportunity to build strong working relationships across the organisation while contributing to a responsive and high‐performing ICT environment.
Key Responsibilities
* Deliver responsive, high‐quality ICT Service Desk support, ensuring staff receive prompt and effective assistance.
* Proactively identify, investigate and, when necessary, escalated incidents to minimise disruption and maintain business continuity.
* Contribute to a collaborative team environment through participation in a rotational after‐hours support roster.
* Efficiently set up and configure new user accounts, enabling seamless onboarding experiences.
* Partner with ICT team members to troubleshoot issues, share knowledge and drive effective technical solutions.
Requirement
* Holding a baseline security clearance or a willingness to obtain one if required.
Skills and Experience
* Excellent communication skills with a strong commitment to delivering exceptional Service Desk support.
* Collaborative mindset and team‐oriented approach, with well‐developed analytical and conceptual skills to diagnose issues and deliver solutions.
* Capacity to manage competing priorities while maintaining a high standard of work.
* Experience within a legal or professional services environment is highly regarded.
Benefits
* Inclusive, collegiate and collaborative work environment, with well‐supported mentorship to develop knowledge.
* Excellent career opportunities to progress and develop within the organisation.
* Flexible hybrid work arrangement, with half time remote and half time office to support work‐life balance.
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