About The Role
National Account Manager – Leisure & Health Club Contract
Salary: £50,000 – £55,000 + Car Allowance
Location: Midlands / South Midlands (ideally Birmingham, Coventry, Milton Keynes, Northampton, Luton corridor – flexible for the right candidate)
About the Role
We are recruiting an experienced National Account Manager to take overall responsibility for a large, high-profile national contract within the leisure and health club sector.
This role combines strong operational oversight with a clear customer account focus, ensuring the contract delivers against commercial objectives, service expectations, and long-term partnership goals. You will act as the primary senior contact for the customer while leading and developing colleagues across multiple sites nationwide.
This is a senior leadership role suited to someone comfortable balancing strategic account management with hands-on operational delivery.
Key Responsibilities
* Overall accountability for the performance of a national customer account across multiple locations
* Act as the senior point of contact for the customer, building trusted and effective working relationships
* Lead, support, and develop regional and site-based colleagues to deliver consistent service standards
* Ensure delivery against contractual KPIs, SLAs, and agreed performance measures
* Maintain strong control of financial performance, including budgets, forecasting, and cost management
* Drive continuous improvement, innovation, and best practice across the contract
* Identify opportunities to strengthen the customer relationship and support contract retention and growth
* Ensure full compliance with health & safety, HR, and company policies and procedures
* Provide clear, accurate reporting and performance updates to internal and customer stakeholders
* Act as the senior escalation point for operational and customer-related matters
About You
We are looking for an experienced and adaptable leader with a strong background in managing large contracts and multi-site operations.
You will ideally bring:
* Experience operating at Contract Manager, Senior Contract Manager, or Regional Director level
* A proven track record of managing complex, multi-site contracts
* Strong commercial awareness with the ability to balance service delivery and financial performance
* Excellent customer relationship and stakeholder management skills
* The ability to lead change, improve performance, and develop colleagues
* Experience within leisure, hospitality, or a similar customer-focused environment (desirable but not essential)
About Us
What We Offer
* Salary of £50,000 – £55,000
* Car allowance
* Free gym / health club membership
* Company Pension Scheme
* Ongoing development and progression opportunities
* The opportunity to lead a significant national contract within a growing organisation
About TCFM
TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK's leading facilities management companies, working with clients across a wide range of sectors.
This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.
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