Business Growth Manager
You will thrive in a fast-paced, dynamic environment where you will build strong partnerships and drive business growth through strategic initiatives.
In this role, you will manage a portfolio of active brokers, providing expert guidance on credit, policy, and lending processes to ensure high-quality submissions and a seamless broker experience.
You will be the go-to person for brokers, engaging, educating, and retaining them while identifying opportunities across our broader business, including commercial lending and asset finance solutions.
Deliver a leading broker experience, leveraging aggregator partnerships and industry networks to expand market presence.
Use data to drive decisions, proactively identify growth opportunities, and collaborate with internal teams to support broker success.
A relationship-driven professional with a strong understanding of financial products and lending operations, passionate about delivering exceptional service.
Key Responsibilities:
* Manage a portfolio of active mortgage brokers, providing guidance on credit, policy, and lending processes to ensure high-quality submissions and a seamless broker experience.
* Engage, educate, and retain brokers; identify opportunities across broader business lines including commercial lending and asset finance.
* Deliver a leading broker experience; leverage aggregator partnerships and industry networks to expand market presence.
* Use data to drive decisions, proactively identify growth opportunities, and collaborate with internal teams to support broker success.
Qualifications
* Understanding of the broker channel and confidence navigating credit processes.
* Strong customer service orientation with a focus on delivering exceptional service.
* Ability to use data to drive decisions; proactive and growth-minded.
* Collaborative mindset; ability to work with internal teams to support broker success.
* Relationship-driven professional with a strong understanding of financial products and lending operations.