Job Title: Staff/Senior Production Service Engineer
We're a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
The Production Service Engineering team is responsible for maintaining and supporting the reliability, scalability, and performance of our automations and platform to manage our cloud infrastructure.
Our engineers drive technical resolutions across the technology stack of the cloud infrastructure and instance automations, and are tasked with driving forward the operability and reliability of the automations to reduce incidents and MTTR.
To accomplish this, our engineers combine solid analysis and troubleshooting skills, software development, networking, and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity.
Key Responsibilities:
* Investigating, supporting, and providing sustainable resolution to issues within our cloud infrastructure and application stack
* Proactively preventing repeatable issues using experience in software development, systems engineering, and networking
* Driving initiatives with partner teams to improve the reliability and performance of the cloud infrastructure through improved system design
* Mentoring and coaching other team members
Requirements:
* 8+ years of experience in enterprise technical systems support, operations, and development
* Good knowledge of Linux systems
* Coding in one or more of these languages: JavaScript, Python, Java, and Bash
* Understanding of Networking services and protocols
* Working knowledge in one or more of the databases: Postgres, MySQL, MariaDB, Oracle
* Web application / API development and operations experience
* Experience in using Splunk for analysis and reporting
* Strong troubleshooting, analysis, and problem-solving skills
* Agile methodologies and software development lifecycle experience
* Familiarity with Cloud Technologies: AWS, Azure, GCP, or OpenStack
* Metric-driven mindset
Nice to Have:
* Experience working with Container and Container Orchestration Platforms (Docker, Kubernetes)
* Experience developing on the ServiceNow Platform
* Knowledge in nginx, Kafka, Grafana, Prometheus
* Knowledge in Ansible, Puppet, Terraform
Soft Skills:
* Self-motivated and customer-focused
* Team-first attitude and attention to detail
* Strong leadership and mentoring capabilities
* Excellent communication and problem-solving skills
* Passion for innovation and improving AI-driven user experiences