Job Role:
We are seeking an individual to fill a part-time role as a guest service agent in Melbourne.
Key Responsibilities:
* Deliver exceptional customer service by greeting guests warmly, addressing inquiries, and handling complaints or concerns efficiently.
* Perform check-ins, check-outs, and room changes accurately while maintaining detailed records and adhering to standard operating procedures.
* Maintain comprehensive knowledge of hotel policies, promotions, and reservation procedures to ensure seamless guest experiences.
Necessary Skills and Qualifications:
* Demonstrated ability to interact with customers, employees, and third parties in a professional manner that reflects positively on the hotel and brand.
* Problem solving, reasoning, motivating, organizational, and training abilities are essential for success in this role.
* Excellent communication and writing skills are necessary for effective collaboration and documentation.
About Us:
We are committed to creating inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. As part of the InterContinental Hotels Group (IHG), we strive to provide unparalleled hospitality experiences for our guests.