Customer Service Representative Role
The Customer Service Representative plays a vital role in delivering exceptional customer service to clients during the maintenance and service phase of their homes. This involves managing service requests, coordinating with trades and suppliers, and ensuring timely and effective resolutions.
The ideal candidate will be a strong communicator, highly organized, and able to juggle multiple priorities while maintaining a solutions-focused mindset. They will also be comfortable using business systems, managing detailed service requests, and following through until every job is completed to a high standard.
Some key skills required for this role include excellent communication and relationship-building skills, strong organization and time-management abilities, high attention to detail, and a proactive approach to client service. Experience in coordinating trades or service-based operations is highly regarded.
* Key Responsibilities:
* Deliver exceptional customer service to clients
* Manage service requests and coordinate with trades and suppliers
* Ensure timely and effective resolutions
* Communicate effectively with clients and stakeholders
* Required Skills:
* Strong communication and interpersonal skills
* Highly organized and able to prioritize tasks
* Able to work effectively in a fast-paced environment
* Proactive approach to client service
* Benefits:
* Friendly and dynamic work environment
* Ongoing training and development opportunities
* Competitive salary and benefits package
This role requires a unique blend of technical skills and personal qualities. If you have experience in customer service, trade coordination, or a related field, we encourage you to apply for this exciting opportunity.