Membership Services Representative - AUBURN
Join the fastest growing Fitness Industry in the world!
Who We Are
BravoFit is the Australia franchisee of Planet Fitness (NYSE), the leading global brand in fitness centers with over 2,700 clubs worldwide. We are on a mission to impact the lives of 1 million Australians through the delivery of fun and affordable fitness. We create comfortable, non-intimidating environments that promote inclusion, positivity, and self-fulfillment.
Our people and our culture are at the heart of everything we do. We are a small and agile team, delivering 8-12 new locations each year with a focus to grow established locations year on year.
What We Believe
We have an opportunity to impact generations of people in Australia. Our chance drives our relentless focus to deliver our best work. From data-driven decision making to our passion for getting 1%, smart and hard work are imperative in delivering our mission. We aim to democratize fitness together, one member at a time.
What Makes a Bravo-Fit
We are passionate about creating positive impact while delivering high value at a low cost. At Planet Fitness, we are the home of the Judgement Free Zone, providing a clean, comfortable, non-intimidating environment for all guests. We focus on general fitness for most of our members, who are often first-time gym-goers. We’re not a gym—we’re Planet Fitness.
Job Skill Set
- Excellent phone/communication skills
- Ability to follow directions well
- Ability to work well independently
- Upbeat and motivating attitude
- Punctual and organized
Remit
- Greeting and saying goodbye to all members and guests
- Monitoring club access for members and non-members
- Answering questions and handling member complaints
- Explaining the Judgement Free Zone (JFZ) to all members and non-members
- Answering information calls and taking messages
- Giving club tours
- Selling memberships, completing membership agreements, and entering new members into the database
- Operating the Point-of-Sale system and collecting balances of past due accounts
- Scheduling PE @ PF hourly sessions
- Organizing and maintaining the customer service front desk
- Completing member welcome calls
- Completing daily cleaning zones as assigned
- Completing club walk-arounds
- Assisting with club housekeeping and restocking paper products in locker rooms
- Carrying out beginning-of-day and end-of-day procedures
- Providing guidance to newer team members
- Completing monthly Black Card Spa maintenance as assigned
Experience/Qualifications
- Previous customer service experience is advantageous
- Certifications: Certificate 3 in Fitness
- Must be currently First Aid and CPR certified or willing to obtain within first three weeks
- Must have WWC (Working With Children) certificate/number where applicable; NSW & VIC, Blue Card QLD from start date or proof that the process has started
- Must have completed a National Police Check certificate (NPC) within 12 months of application
Bravo Core Values
- Faith & Grit
- Guardian Of The Gate
- 1% Better Every Day
At Planet Fitness Australia, we believe a high-quality fitness experience should be available to everyone at an affordable cost. We created a “Judgement Free Zone”, a warm, friendly, non-intimidating environment where all members can work out confidently, feel accepted and respected.
There are almost 25 locations across Queensland, New South Wales and Victoria with many more planned for the near future. Planet Fitness has more than 2,700 locations worldwide and a continued mission to enhance people’s lives.
Gym Sales and Reception at Plus Fitness Cabramatta or Punchbowl; Anytime Fitness; Plus Fitness 24/7 are examples of similar roles in the market.
#J-18808-Ljbffr
📌 Membership Services Representative - AUBURN
🏢 Planet Fitness
📍 City of Sydney