Operational Management:
· Engage with key stakeholders in SRO
to determine business needs that can be met through SharePoint Online,
Microsoft Technologies, and other tools as appropriate.
· Ongoing design and implementation of
applications working closely with systems architects and other BTS staff to
provide such applications by utilising modern technologies including Power
Platform (Power Apps, Power Automate and related services).
· Develop, implement and maintain
applications as required (including but not restricted to SharePoint
Online/Teams, Intranet, templates, online forms and workflow) in line with
branding guidelines and designs from UX/UI artefacts. Ensure features are
compliant with Victorian Government standards such as security, information
management and compliance, and web accessibility.
· Other duties as directed that are
not listed in the position description, but which are consistent with a
position of this grade and skills requirement.
Collaboration:
· Lead and develop training materials
with Learning & Development business unit, assist with coordinating
training for stakeholders including end users and support resources.
· Collaborate and work closely with
project managers, business analyst and key subject matter experts across BTS.
· Builds and maintains relationships
by working with people at all levels. Develops vital partnerships with
people across business areas, functions, and external organisations. Builds
trust through consistent actions, values and emotionally intelligent
communication.
Key selection criteria
Skills and Knowledge:
ICT Specialisation: Demonstrated ability
in the administration of SharePoint, O365, Azure, and associated Microsoft
products with a proven record of implementing SharePoint through deploying,
building and migrating applications.
Systems Thinking: Have experience in
supporting SharePoint in a complex environment. Ability to troubleshoot issues
and communicate opportunities effectively. Strong understanding of the linkages
between the various components to be able to make recommendations on strategy
and policy within the SharePoint environment.
Teamwork/Initiative and Accountability : Demonstrated self -management and
communication skills to work effectively independently or in a team under
competing priorities. Assist stakeholders and prepare clear written technical
advice, reports, and work procedures.
Planning and Organising : Ability to set own objectives and
priorities where appropriate, reviewing and adjusting as required. Identify
processes, tasks and resources required to achieve those goals. Demonstrate
ability to track progress and report to management. Has knowledge of ITIL,
demonstrated analytical and problem -solving skills to assess and resolve
complex technical issues. Leadership to initiate ongoing improvements.
Service Excellence : Ability to collaborate and deliver
stakeholder outcomes. Show an understanding of the stakeholder's organisational
context to customise services and ensure a high -quality response. Demonstrated
customer service skills to constructively deal with service issues that arise
in a timely manner.