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About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About The Role
As a Business Analyst in the Complaint Uplift Program, you will be accountable for working with key project stakeholders to analyse and synthesise information, understand the organisational context, and elicit, document, manage, and trace requirements throughout the program. You will undertake analysis activities such as testing, process mapping, and change transition. Working alongside teams in Customer Resolutions, Data Portfolio, ANZ Plus, Assurance, as well as support partners in Risk, Technology, and Operations, the Business Analyst plays an integral role in ensuring the success of the Complaint Uplift Program.
This role is crucial for capturing, understanding, and agreeing on the changes needed to implement the program. It requires a good understanding of the ANZ Delivery Framework, regulatory requirements for complaints management, policies, and related regulations concerning product management, lending, collections, and hardship.
Banking is evolving, and we’re evolving with it, offering our people opportunities to learn and grow. At ANZ, you'll be building your future while helping to build ours.
Role Details
* Type: 12-Month Fixed Term, multiple roles available.
* Location: 833 Collins Street, Docklands VIC 3008
* Schedule: Full Time (40 hrs/week)
What will your day look like?
As a Business Analyst, you will be responsible for:
* Understanding business problems and impacts of solutions.
* Engaging with stakeholders for insights.
* Choosing appropriate analysis delivery methods.
* Documenting scope, requirements, risks, and benefits.
* Leading or contributing to requirements traceability.
* Translating business objectives into requirements.
* Recommending design improvements.
* Conducting research to uncover insights and opportunities.
* Supporting scope and cost management.
* Managing stakeholder expectations.
* Identifying risks early in the project.
What will you bring?
To succeed, you should have:
* Extensive experience as a Business Analyst or related role.
* Knowledge of tools like JIRA, Confluence, Visio, Signavio, MS Office.
* Strong requirements gathering skills.
* Understanding of project management lifecycles.
* Experience with mid-large projects of varying complexity.
* Ability to work autonomously and collaboratively.
* Stakeholder engagement experience up to senior levels.
* Exposure to Business Case development.
Having most of these skills is sufficient; a growth mindset is valued at ANZ.
Why join us?
From the moment you join ANZ, you'll be doing meaningful work that helps communities thrive. We offer resources, opportunities, and support for your career growth. Our diverse workplace celebrates different backgrounds and experiences, and we provide flexible working arrangements and benefits like health and wellbeing services, discounts, and more.
We encourage applications from everyone and are committed to accessibility and inclusion. For support or adjustments, please mention this in your application or visit our accessibility programs.
Learn more about working at ANZ at. Apply with reference number 95455 .
Application Deadline
26/05/2025, 11:59 pm (Melbourne time)
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