At Return-It, recycling is in our DNA. As a wholly owned subsidiary of Re.Group, we are leaders in managing and facilitating operations that focus on recycling for the Container Deposit Schemes (CDS) in Australia. Convenient locations plus new technology enables a seamless recycling experience both at fully staffed depots and Express collection points.
About the Role:
As Refund Point Manager, you’ll oversee the daily operations of your depot to ensure smooth, efficient, and customer-focused service. You’ll lead a small team, inspire great performance, and ensure customers receive the best possible recycling experience.
Key Responsibilities:
* Lead, support, and motivate a small team to deliver outstanding customer service.
* Manage daily operations, including rostering, cash handling, and record keeping.
* Assist customers with sorting recyclable items into correct categories.
* Ensure all customers are welcomed, assisted, and encouraged to return.
* Identify opportunities to improve efficiency and enhance customer satisfaction.
* Manage future casual recruitment for your depot with HR support.
* Ensure all staff are trained, compliant, and working safely.
* Report and address any safety hazards, faults, or risks promptly.
About You:
* Proven experience leading a small to medium-sized team.
* Previous relevant experience in retail, hospitality, warehousing, or customer service environment
* Physically fit and comfortable performing manual, repetitive tasks.
* Basic knowledge around computer skills (Excel and Outlook).
* Excellent communication and interpersonal skills.
* A positive “can-do” attitude with a passion for great customer service.
Why Join Us?
* Competitive salary + performance incentives.
* Full-time, permanent opportunity.
* Access to our Employee Assistance Program (EAP).
* Discounts at over 500 retailers across Australia.
* Career development and internal advancement opportunities.
* Novated car leasing options.
* PPE provided.
* Free on-site or street parking.
* Be part of a business working towards a wasteless society and a better future.
At Re.Group, we celebrate diversity, equity, and inclusion. Our commitment is to foster working environments that embrace everyone, ensuring fair and respectful treatment for all.
We actively encourage applications from Aboriginal and/or Torres Strait Islander peoples, veterans, individuals with disabilities, individuals of all gender identities, those in mature age and early careers, members of the LGBTIQA+ community, and individuals from diverse cultural backgrounds. Your unique perspective and experience are valued here. Come be a part of our inclusive .
For any queries, please email *************@re-group.com