OverviewStep into the future with PTC Phone Tech & Comm, the unrivalled leaders in Mobile & Tech.
Our expertise spans Phone Accessories, Device Repairs, and Specialty Electronic Devices.
Since 2009, our family-owned legacy has thrived, expanding across Australia with over 80 stores and a team of 300+ passionate individuals.
Join us and be part of a dynamic team shaping the forefront of technology!
Our MissionAt PTC, our mission is to provide the best solutions for smart devices.About the roleJoin PTC Tea Tree as a Full Time Customer Service, Sales & Device Technician.
Dive into an exciting retail setting where you'll:Create visually stunning product displaysEngage customers with personalised recommendations and outstanding customer serviceShowcase your sales skills to exceed targetsEmbrace a culture of continuous learning and growthNo repair experience?
No problem!
We provide comprehensive training.As our frontline ambassador, you'll ignite customer loyalty, embodying our values and driving our success.
Join us and be part of shaping our reputation and driving us towards unparalleled success in the market!
This role would suit someone...With flexibility to work at least one day on the weekend & availability on public holidays when necessaryWith ability to work during school hours throughout the weekTo be successful for this role, you will beEnthusiastic about the dynamic world of mobile technologyCommitted to delivering outstanding customer satisfactionMotivated in achieving targets and KPIs consistentlyDriven and dedicated to reaching both personal and team goals, with rewarding monthly bonusesFamiliar with effective sales strategiesA quick learner with creative problem-solving skills, ready to adapt on the flyCompany ValuesThis role aligns closely with our company values.
All staff are expected to embody and uphold these values, setting an example for the entire team.Sincerity: Say what you mean, do what you say.Simplicity: Simplicity fuels success.
Clear communication drives results.Teamwork: One goal, one team, one dream.Trust: Unleashing potential, igniting success.What's in it for you?
Work-Life Balance: Prioritise your well-being in a supportive environment.
We ensure we meet business priorities while listening to our staff's needs.Salary and Compensation: Be rewarded for your skills with a competitive salary and performance bonuses.Recognition for Commitment: Your hard work is appreciated.
We celebrate your contributions.Culture and Growth: Immerse yourself in a thriving environment.
Our leaders encourage innovation and personal growth.Plus: Enjoy staff discounts, ongoing training, and more!
Recruitment processIf you meet our criteria, we'll schedule a brief 10-15 minute phone call to discuss initial key questions and ensure alignment with role expectations.
Following a successful phone interview, we'll invite you for a face to face interview with a reporting manager.
At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.A quick heads-up: This retail role includes some physical work on the floor — like lifting stock or moving displays (up to 25kg).
You might be asked to complete a quick fitness check during the hiring process.
Random drug and alcohol testing may also apply during your time with us as part of our commitment to a safe and healthy workplace.A final note: Police checks form part of the onboarding process at PTC.
If it's needed for your role, we'll make sure the process is simple and well-supported.Join our team and start shaping the future of technology today!
Apply now and be part of something extraordinary!
Application questionsSalary and other questions you'll be asked in your application:How many years of customer service and sales experience do you have?
Do you have full working rights in Australia?
What is your expected yearly salary/hourly pay rate?
What is the greatest lesson you have learnt in a customer service role in the last 12 months?
Why do you want to work for PTC Phone Tech & Comm doing customer service and repair duties?
Do you have any mobile phone repairs experience?
Or any other devices, computers, automotive, etc?
Retail & Consumer Products 101-1,000 employeesAt PTC Phone Tech & Comm, we specialise in expert repairs, innovative accessories, and personalised services for smart devices.
Our mission is to keep people connected by extending device lifespans and reducing e-waste.
Guided by our values of Trust, Sincerity, Simplicity, Teamwork, and Challenge, we deliver reliable solutions for individuals and businesses.
With a customer-first approach and a commitment to making a positive impact, PTC is setting the industry standard for smart device care and technology solutions.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.What can I earn as a Customer Service Representative
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📌 Customer Service Representative
🏢 PTC Phone Techmm
📍 Adelaide