About the Job
We are currently seeking an experienced Systems Engineer to join our team. As a key member of our infrastructure team, you will be responsible for designing, implementing, and maintaining enterprise-grade distributed computing environments across thousands of retail locations.
The successful candidate will have a strong background in IT infrastructure, including SCCM, server management, and DevOps toolsets. They will be responsible for providing timely and effective operational support, particularly for store-related incidents within SLA-defined timeframes.
This role requires someone with excellent technical skills, a solution-oriented approach to problem-solving, and a collaborative working style. The ideal candidate will be able to work effectively in a fast-paced environment and adapt to changing priorities.
Main Responsibilities:
1. Operational Support and Strategy
* Operate within the Coles IT ecosystem, adhering to ITIL-based processes (incident, change, problem management).
* Provide timely and effective operational support, particularly for store-related incidents within SLA-defined timeframes.
* Serve as an escalation point for Level 1–3 support teams.
* Contribute to the successful execution of LCM and other project rollouts.
* Participate in DRP activities to ensure infrastructure resilience and business continuity.
* Identify and implement automation opportunities to streamline infrastructure operations.
* Mentor junior team members and provide technical guidance across the business.
* Stay current with retail technology trends and contribute to strategic improvements.
2. Systems Management and Maintenance
* Maintain expert-level knowledge of infrastructure technologies used across the business.
* Build, upgrade, and manage infrastructure components in production environments.
* Take ownership of specific technologies and share knowledge with peers.
* Deploy software, firmware, and patches using SCCM; manage SCCM infrastructure including software packaging, task sequences, and content distribution.
* Monitor system health across distributed environments to ensure optimal performance and reliability.
* Perform expert troubleshooting and root cause analysis for deployment and infrastructure issues.
* Rebuild and maintain physical and virtual servers, including Azure Stack HCI environments.
* Support and maintain Back Office Systems (BOS) and Point of Sale (POS) infrastructure.
* Develop and maintain comprehensive documentation to support knowledge transfer and continuity across support groups.