Overview
We\'re Feros Care, and we\'re pleased to meet you. And what we care most about is helping people live healthier, happier, better-connected lives. Since 1990, we\'ve been making it happen, both for older Australians and people with disability. We are proud to be Game Changers. Dream Makers. Kindness Champions. Culture Shapers. Vibrant Creator. We\'ve won many awards on the local and international stage for our approach. We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistic diverse backgrounds, and people with disability. Help build stronger, more inclusive communities at Feros Care.
As a Local Area Coordinator (LAC), you\'ll work alongside people with disability, families and carers to understand what\'s important to them, explore their goals, and help them access the supports they need to live the life they choose. This is a place-based role that combines high level quality customer service and collaboration with detailed and accurate data entry and documentation. Every day is an opportunity to make a meaningful difference.
Responsibilities
* Support people to understand the NDIS and assist with access to the NDIS, including eligibility, plan reassessments and implementation of funded, community and mainstream supports.
* Work alongside participants, families and carers to turn their goals into action, build confidence and strengthen independence.
* Connect people to their local community, helping them find and build informal supports and services that fit their needs.
* Keep accurate, up-to-date records using Feros Care and NDIS systems, and monitor progress to ensure participants are supported effectively.
* Deliver high-quality, timely services that meet individual and organisational goals in line with performance targets.
* Contribute to team and regional initiatives that improve accessibility, cultural safety, and inclusion.
What you\'ll bring
* You\'re a natural communicator who enjoys connecting with people, solving problems and helping others achieve their goals.
* Experience supporting people with disability in community services, social work, disability support or related fields.
* An understanding of the NDIS or similar person-centred systems, and the ability to learn new processes quickly.
* Strong relationship-building and problem-solving skills, with a focus on collaboration and empathy.
* Excellent communication and interpersonal skills.
* Confidence in managing dynamic caseloads, meeting timelines, and keeping accurate documentation.
* Proficiency with data entry and case management systems.
* Ability to work independently in community-based settings.
* A commitment to inclusion, continuous improvement and person-centred practice.
Qualifications & Checks
* Qualification in community services, disability, social work, or a related field (desirable).
* Access to reliable transport to travel locally.
* NDIS Workers Screening Check & Working with Children\'s Check (or willingness to obtain).
* Undergo a NDIA Security Clearance.
* Undergo a Nationally Coordinated Criminal History Check.
* Valid Australian Working Rights.
* Lived experience of disability is highly valued.
Why Feros Care?
* Not for Profit Salary Packaging of up to $15,900 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax free, stretching your income further.
* 17.5% Annual Leave loading.
* Cultural Leave Days for eligible employees.
* Enjoy exclusive discounts, financial tips, and wellness programs through our ForME employee benefits platform.
* Private Health Insurance Discount with Medibank.
* Employee Assistance Program (EAP).
* Paid Parental Leave (9 weeks) for eligible employees.
* Access to Fitness Passport - discounted gym and pool memberships for you and your family.
* $200 referral bonus per successful referral.
If you would like to discuss accessibility requirements, preferred communication methods or other possibilities, please contact talent@feroscare.com.au.
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