Job Description
Key Responsibilities
Act as the primary point of contact for assigned oil & gas customers
Build and maintain strong, long-term customer relationships
Support job planning, execution, and post-job reviews
Manage rental tools from mobilization through demobilization
Ensure correct application of rental start/stop dates, transit days, and free-rental periods
Monitor tools in the field to prevent unbilled or under-billed rental time
Coordinate off-rent notifications and tool returns
Review and manage POs, pricing, and contract terms
Liaise with operations, logistics, and field service teams
Ensure timely and accurate invoicing and resolve billing disputes
Manage customer escalations and ensure compliance with HSE requirements
Qualifications & Experience
Degree, diploma, or equivalent experience in business, engineering, or oilfield services
2-5 years' experience in account management, sales, or operations within oil & gas
Strong understanding of rental tools, equipment, or oilfield services
Experience managing POs, contracts, and rental billing
Skills & Competencies
Strong commercial and financial awareness
Excellent communication and relationship management skills
Ability to coordinate across multiple internal teams
High attention to detail, particularly in billing and asset tracking
Strong problem-solving and organizational skills
Key Performance Indicators (KPIs)
Accuracy of rental billing and reduction of unbilled days
Customer satisfaction and account retention
On-time invoicing and dispute resolution
Asset utilization and tool return efficiency