Job Overview
We are seeking a skilled Customer Service Specialist to fill this role. As a key member of our administration staff, you will play a vital role in ensuring the smooth and efficient operation of our office.
Key Responsibilities
* Respond to inbound calls and emails from clients, including domestic, commercial, and builders.
* Make outbound calls to promote products and services to existing customers.
* Resolve customer queries quickly and accurately.
* Convert incoming enquiries into sales opportunities.
* Liaise with colleagues to ensure office efficiency and a positive work environment.
Requirements
* Experience working in customer service or call centre environments, with the ability to handle multiple tasks simultaneously.
* Ability to allocate and schedule jobs to technicians.
* Demonstrated experience in phone sales and converting enquiries into sales.
* Proficient in verbal and electronic communications, with experience in database systems and email programs desirable.
What We Offer
A dynamic and supportive work environment that promotes career growth and development.