As a Front Office Manager, you will drive service excellence by overseeing the daily operations of our hotel and ensuring tasks are actioned and completed.
* Develop and motivate a high-performing team to deliver exceptional guest experiences
* Monitor room allocations and guarantee seamless arrival and departure processes
* Serve as a point of escalation for customer complaints and issues
* Similar experience in a 4-star or 5-star hotel environment
* Working knowledge of property management systems, preferably Guest Centrix or similar
* Passion for the hospitality industry and commitment to delivering outstanding results
* High standard of grooming and presentation
* A leading provider of apartment-style hotel suites with multiple locations nationwide
* Future opportunities and career growth across various locations
* 'Merit Academy' online training platform for skill development and advancement
* Competitive salary and benefits package
* Ongoing training and professional development
* A dynamic and supportive work environment