What is the job?
Under the general direction of the Venue Manager, and within the limited of established InterContinental Hotels Group and local hotel policies and procedures, ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision; lead seamless guest experience and provide support to colleagues within the department. Coordinate with all departments in the hotel.
Your day to day
- Be a warm welcome that ensures a memorable guest experience
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Be a trusted contact for all guests, help them with anything from bill issues to local knowledge, and advise management when necessary
- Adhere to policies for guidelines on presentation, grooming and punctuality
- Develop and maintain cohesive working relationships within immediate team, and wider hotel team
- Willing and able to work a flexible roster
- Work with management in the preparation and management of the department budget and is aware of financial targets
What we offer
- World class colleague facilities including excellent subsidised village accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
- An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
- Extensive career development opportunities with dedicated onsite trainers and an abundance of qualified growth opportunities including multi-hire programs, skills training and optional courses.
- IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.
How to Apply
Please visitCareers - InterContinental Hayman Island for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ’s.
We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers
We are proud to be IHG and we know you will be too.
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