Located in Kingscliff just south of the Gold Coast / Northern New South Wales border is home to some of Australia’s finest beaches and World Heritage listed National Parks. Ready to welcome you to paradise are Peppers Salt Resort &Spa; and Mantra Salt Beach Resort. Across this dual brand, three property resort we offer a range of first - class dining experiences, with two onsite restaurants, highly sought after conferencing and event spaces, pool bars and more.
Why join the team at Peppers Salt Resort & Spa and Mantra Salt Beach Resort?
- Delicious Perks: 50% off staff meals and enjoy $2 coffees while you work
- Convenient Onsite Parking
- Adult Wages for ALL: Earn adult wages from age16 and above—a great opportunity to connect with new people and build lasting friendships
- Versatility & Growth: Gain valuable experience working across both Peppers Salt Resort & Spa and Mantra Salt Beach Resort in beautiful Kingscliff
- During your down time, head 20 minutes north to the Gold Coast or a quick drive south will see you in Byron Bay!
Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
The Role
- Permanent Part-Time Opportunity: Pay rates: $25.80/hour Monday-Friday, $32.25/hour Saturdays, and $38.70/hour Sundays.
Primary Responsibilities
- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
- Confidant in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories
- Promote hotel amenities and services by having a deep understanding of products and offerings
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
- Display proficiency in accurately handling reservations and managing guest accounts
Skills and Experience
- Previous experience in hotel front desk operations is a valuable asset
- Innovative approach to exceeding customer service expectations
- Skilled at collaborating within teams, as well as working independently
- Proven ability to multi task and thrive under pressure, supported by robust organisational and time management skills
- Proficiency in both written and verbal communication
- Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.