Business Support Specialist
* $137,963 per annum + 12% superannuation
* Full time, fixed term to 30/06/2026
* Wadawurrung/Geelong based role (hybrid work from home – 3 days a week in office)
About the opportunity
This role is positioned in the Audit Team within the Agent Performance and Relationships Division (APRD) that leads the management and oversight of individual agent performance and contract compliance. It works collaboratively across the Return to Work Victoria Business Unit to identify and respond to emerging Agent performance issues as they arise.
The Business Support Specialist is expected to work closely within the Audit Team, Return to Work Victoria Claims Managers and their Teams and Agents to deliver all facets of the Agent Audit program, including APA audits, Schedule G and verification audits.
Key accountabilities:
* Audit Program
o Manage specific monthly audit programs as designated within the team
o As a Subject Matter Expert provide leadership, guidance and training as required to staff to ensure compliance requirements are accurately audited, with audit results appropriately documented
* Audit Administration
o Review audit results to ensure documentation meets required standards, ensuring accuracy, consistency and appropriateness
o Coordinate the audit results review process, escalating issues with Claims Managers and Subject Matter Experts as required
* Internal Control Framework
o Participate in the ongoing cycle of review of the Internal Control Framework and WorkSafe business risks
* Build and maintain collaborative working relationships with stakeholders, monitoring stakeholder satisfaction throughout interaction, and providing support and advice to Agents in relation to the application of business rules and compliance requirements and the Internal Control Framework.
Please ensure you review the Position Description here for additional information on accountabilities for this role.
About you
You enjoy delivering, making an impact and making a difference to the Victorian community that WorkSafe serves. You have experience in workers compensation claims management, including claims decision making and your communication and organisational skills are exceptional. You also have the ability to work effectively as part of a team with the capacity to deal with a wide diversity of tasks across a broad team. Your ability to work under limited supervision means you have excellent time management and prioritisation skills with the ability to meet tight deadlines. Further, you will also possess:
* Knowledge of and recent experience in audit and risk management.
* An advanced level of knowledge and technical expertise in the systems and operational environment governing WorkSafe and Agents
* Ability to influence internal and external stakeholders and contributing expertise in a professional and collaborative manner to deliver business objectives.
Qualifications:
* Relevant tertiary qualifications and/or significant equivalent experience
Working with us
At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.
We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.
What's next?
Applications close 11:00pm Friday 23rd January, 2026. Click the link to apply, and join us in making a difference to Victorian lives.
Only applications submitted via the WorkSafe Careers website will be considered.
Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.
Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.
Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.
To ensure a fair and open recruitment process, we request that you complete all parts of the process without using AI tools. We want to understand your professional skills, experience and capabilities independent of an AI view.
For further enquiries please contact Talent Acquisition Specialist, Brittany Walker via email –