Global Roaming Coordinator
We are seeking a skilled professional to manage and optimize our international roaming operations.
* This role involves collaborating with internal stakeholders to understand requirements/impacts of new projects or impending regulatory changes.
* You will serve as the primary point of contact for voice interconnect, IDD, and roaming partners.
In this position, you will support in negotiating and managing voice interconnect, IDD, and roaming agreements, including pricing and service level agreements.
You will be responsible for resolving intercarrier disputes and billing discrepancies in a timely manner.
This is an exciting opportunity for a detail-oriented and proactive individual who enjoys working with diverse stakeholders.
* Bachelor's degree in Telecommunications, Engineering, Business, or a related field is required.
* 2–5 years of experience in roaming, interconnect, or carrier relations within a telecom environment is preferred.
Key Responsibilities:
* Negotiate and manage voice interconnect, IDD, and roaming agreements.
* Resolving intercarrier disputes and billing discrepancies.
* Manage annual IDD and Interconnect budgets.
* Maintain and update roaming databases and documentations.
* Support the launch of new services.
* Coordinate with technical teams for testing and troubleshooting of interconnect and roaming issues.
What You'll Bring:
* Analytical mindset with attention to detail.
* Excellent communication and negotiation skills.
What's in it for you?
* Flexible hybrid way of working (from home and office).
* 'Stay Connected Mobile' – Access to a free mobile plan.
* 'Stay Connected NBN' – Access to a free NBN 100 plan.
* 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year.