* Permanent full time role.
* Collaborative and supportive work environment.
About Our Client
This organisation is a well-established player in IT consultancy industry, renowned for delivering innovative solutions to meet the needs of its clients. They are committed to leveraging technology to enhance operational efficiency and provide exceptional service.
Job Description
* Collaborate with stakeholders to gather and document requirements for ServiceNow HR Service Delivery (HRSD) solutions.
* Analyse and map business processes to identify opportunities for improvement and automation.
* Configure and customise the ServiceNow HRSD platform to align with business objectives.
* Provide support and troubleshooting for ServiceNow HRSD-related issues.
* Develop and maintain documentation, including workflows, user guides, and system configurations.
* Work closely with cross-functional teams to ensure seamless integration with other systems.
* Conduct user training sessions to enhance adoption and utilisation of the platform.
* Stay updated on ServiceNow HRSD best practices and emerging trends to drive continuous improvement.
The Successful Applicant
A successful ServiceNow Business Analyst - HRSD should have:
* Proven experience with ServiceNow HR Service Delivery (HRSD) modules and functionalities.
* Strong analytical skills to map and optimise business processes.
* Hands‐on expertise in configuring and customising the ServiceNow platform.
* Excellent communication skills to collaborate with stakeholders effectively.
* A proactive approach to problem‐solving and attention to detail.
* Relevant tertiary qualifications in technology, business, or a related field.
* Knowledge of industry trends and a passion for leveraging technology to drive solutions.
What's on Offer
* Opportunity to work in the consultancy industry with a focus on cutting‐edge technology.
* Collaborative and supportive work environment.
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