Picture this: a support role without the MSP KPI burnout.
A world where you can focus on the customer, and work with integrated software and hardware solutions built by the people sitting next to you. All while you reignite professional development.
Here’s a role with a real connect to the customer. In a local success-story with a national footprint, you’ll troubleshoot a rich suite software and hardware solutions that are built in-house.
Your new job is important. You’re the person who makes sure the pub doesn’t become the pub with no beer. Because, unfortunately, beer isn’t free. It’s sold through a Point-of-Sale system – and if this goes down, the pub runs dry.
Your new team is all about support. That means supporting you and your growth opportunities. You’ll have access to limitless training that will put you at the top of your game and have you ready to take on the world of POS systems.
What better way to put your troubleshooting experience to use than to make sure the beer doesn’t stop flowing from the tap. To make sure patrons don’t go hungry. And more than anything – to make sure your customer’s businesses aren’t interrupted with costly software issues.
The Right Person
Problem solving is your specialty. A fault-finder – fixing things for people has always been your thing. You’re customer-centric and you get real satisfaction out of solving problems for the people on the other end of the line.
Maybe you’re deep into your career in support but are looking to specialise in new tech. Maybe you’ve only dipped your toes into helpdesk or support. Maybe you’ve worked in call centres supporting customers and clients virtually. A team-centric environment with a technical flavour is all we need.
Why? This company have best-practice training and development. They have structured training programs developed in-house and invest in external training to further develop skills to help you grow a real career. From start, to promotion, to promotion.
The important thing here is drive. Attitude. Willingness to learn. Ability to support others. This business hires on culture and invests in quality. And that means you’re joining an environment with people who love what they do, and love to get better.
The Company
The company you’ll be joining has been around for 50 years and in that time has established deep roots in Newcastle. They’re focused on the wellbeing of their people – and they tend to stick around. The team you’ll be joining develops an award-winning suite of Point-of-Sale solutions, has around 15 staff across support, and some upcoming major growth plans.
They take collaboration and ideas seriously. From internal systems to product features and roadmaps, they give their team a voice in all aspects of technical direction. And recognise those contributions.
You’ll be working from their Broadmeadow office. A newly renovated contemporary office with heaps of on-site parking. It’s a culture with a keen interest in giving back to the community, heavily involved with several yearly events and fundraisers that help raise funds for Australians affected natural disasters like floods and fires.
The Next Steps
If you have a CV, click apply to be immediately considered. Upon receiving your application, you will be sent an Information Pack for the role via email which includes a detailed Position Description and organisational overview.
If you don’t have an up-to-date CV, reach out to me, Mitch McCormack, via one of the following channels:
LinkedIn: www.linkedin.com/in/mccormackjmitchell/
Email: mmccormack@rarekind.com.au
📌 Support Technician
🏢 Rarekind People Pty
📍 Newcastle