Operations Manager – Business (Home Care)
Competitive Salary + Salary Packaging + Super
Full Time, Permanent Opportunity
Join RAAFA – Make a difference to the lives of others
At RAAFA, we take great pride in our rich heritage, the services we deliver, and the dedicated individuals who bring our vision to life. Our core values define our identity and guide our operations—this is what we call “The RAAFA Way”. Our culture is grounded in a steadfast commitment to care and a genuine desire to make a positive impact on the lives of those we provide services to. We are now seeking a passionate and capable leader to join our team and contribute to our Purpose.
About The Opportunity
RAAFA is seeking an accomplished Operations Manager – Business (Home Care) to oversee the daily operations of RAAFA’s Home Care division to ensure the provision of exceptional care and services to older Australians.
Responsible for implementing business strategies that enhance service quality, operational efficiency, and financial sustainability, the Operations Manager – Business (Home Care) will play a key role in advancing business objectives, driving operational efficiencies, and fostering a high-performance culture to support the growth and sustainability of the Home Care division and contribute to its long-term success.
Key Responsibilities
1. Operations Leadership: Oversee daily operations, ensuring high-quality service delivery, operational efficiency, and alignment with strategic objectives.
2. Service Delivery & Client Management: Ensure care services meet RAAFA’s model of care; address client enquiries, resolve concerns, and maintain strong client relationships.
3. Financial Oversight: Monitor operational costs, ensure compliance with financial requirements, and oversee approval processes.
4. Team Leadership & Compliance: Lead recruitment, staff development, performance management, and ensure adherence to safety and compliance standards within the team.
Why Join Us
* Competitive Salary – Attractive pay rates with salary packaging benefits (up to $15,899)!
* Free Onsite Parking – Enjoy free parking at all our locations.
* Career Growth – Continuous professional development and opportunities for career progression.
* Home Care Growth – Be part of a growing and developing service with exciting opportunities as we expand and improve.
* Employee Assistance Program – Access confidential support for personal or work-related matters.
* Referral Program – Earn bonuses for referring friends to join our team.
* Exclusive Discounts – Health insurance, gym memberships, and more.
* Free Zoo Membership – Enjoy complimentary access to the Perth Zoo.
* Supportive Culture – Work in a positive, collaborative environment that values teamwork and mutual respect.
Essential Qualifications And Experience
* Tertiary qualification in business administration, healthcare management, or a related field.
* Significant experience in home and community care.
* Proficiency in using home care business systems (Alayacare desirable).
* Clinical background is highly regarded, though not essential.
* Strong management experience, with the ability to lead and develop teams.
* Ability to work autonomously in a dynamic environment.
* Strong time-management, prioritisation, and customer service skills.
* Proven senior management and leadership experience.
* Financial acumen and knowledge of HR legislation.
* Effective problem-solving and communication skills.
* Proficient in Microsoft Office and quick to learn new software.
How To Apply
If you are ready to make a meaningful impact and lead a passionate team, we would love to hear from you. Please click "Apply to this Job" and submit your resume.
For more information about the role, feel free to contact Naomi Gentely, Recruitment Partner, at 08 9288 8458 or email .
First-round interviews will be scheduled for the week commencing 5th of May 2025.
RAAFA WA reserves the right to withdraw, shortlist, and interview applicants prior to the closing date. #J-18808-Ljbffr