About this role
As a Case Manager, you will be responsible for delivering culturally appropriate case management services to individuals and families at risk of homelessness or struggling to maintain their tenancy.
Key Responsibilities:
* Develop and implement culturally appropriate, strengths-based case management plans tailored to individual client needs.
* Provide person-centred case management and conduct regular reviews to monitor progress against case plans.
* Advocate strongly for clients with Territory Housing and other stakeholders to support sustainable tenancy outcomes.
* Provide practical tenancy support, including assisting with property care, light cleaning, and facilitating rubbish removal when required.
* Maintain accurate client records, reports, and data entry in accordance with program and organisational requirements.
* Build and sustain collaborative relationships with external agencies, attending community meetings and networks to strengthen service delivery.
* Provide weekly emergency relief services, including needs assessments and provision of essential support items.
* Attend and actively participate in local network meetings to strengthen collaborative partnerships with government and non-government organisations.
Requirements for Success:
* Strong understanding of Aboriginal cultural systems and protocols and the ability to deliver culturally safe and responsive services.
* Relevant qualification in Community Services, AOD, Mental Health, Housing & Tenancy, or Social Sciences (degree, diploma, or equivalent experience).
* Minimum 12 months' experience delivering case management with clients presenting complex needs.
* Strong understanding of housing and tenancy issues, particularly those impacting people at risk of homelessness.
* Experience working respectfully with Aboriginal and Torres Strait Islander peoples, with knowledge of cultural systems and protocols.
* Proven ability to manage a high-volume caseload, prioritise competing demands, and maintain professional boundaries.
* Excellent organisational, written, and verbal communication skills, with proficiency in Microsoft Office and client record management systems.
* Ability to work both independently and collaboratively as part of a team, with a professional, client-focused approach.
Your Benefits:
* Rewarding work – every day you know you're making a real difference
* Not-for-profit salary packaging, reducing your tax
* Free external, confidential counselling and access to wellbeing programs
* Volunteering opportunities
* Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave
* Remote Location Benefits include: Additional $300 each year to help with cost of living in a remote area Access to up to 3 additional days Personal/carers leave each year (non-accruing)
Our Culture:
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment, actively supporting and encouraging people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application.