Customer Success Manager
Job Overview
This role is responsible for serving as the main point of contact and strategic advisor for our key client, the Australian Bureau of Statistics (ABS). The ideal candidate will have a strong understanding of cloud-based platforms and be able to communicate technical concepts clearly.
Main Responsibilities
* Lead Quarterly Business Reviews and track progress toward ROI and solution effectiveness.
* Coordinate migrations, system upgrades, deployments, and scheduled maintenance with minimal impact to ABS.
* Maintain alignment on technical and business timelines across teams.
* Capture client insights and translate them into actionable feedback to improve our platform and services.
* Provide regular reporting on key health indicators such as support ticket trends, performance data, and product usage metrics.
About You
We are looking for a highly motivated and organized individual with 7+ years of experience in a client-facing role within a SaaS, cloud, or technology company. The successful candidate will have demonstrated success managing enterprise accounts, preferably with government or research clients.
You'll Bring
* Energize the customer relationship: work side by side with partners to turn challenges into solutions.
* Success starts with ownership: empower teammates and encourage collective success.
* Commit to learning: continuously grow through every experience.
* Dare to innovate: challenge the status quo with creativity and innovation.
* Better together: check egos at the door and collaborate for shared wins.