About Us
Porter Avenue Pies and Cakes is a proudly family-owned, award-winning bakery known for quality products, strong values and a supportive team culture. As our business continues to grow, we are strengthening our retail leadership structure to support our team and future expansion.
We are seeking an experienced Retail 2IC who is ready to step into a leadership-support role and grow their career within a structured, values-driven business.
This role has been created as part of our retail leadership restructure, introducing a Retail Operations Manager supported by a Retail 2IC to ensure strong leadership coverage, team support, and operational consistency.
The Opportunity
This is more than a retail job — it is an opportunity to become part of a leadership team focused on growth, accountability and continuous improvement.
You will work closely with the Retail Operations Manager and bakery leadership team to support daily operations, develop team capability and maintain the high standards Porter Avenue is known for.
This role suits someone who:
* Takes pride in their work
* Leads by example
* Supports team culture
* Communicates professionally
* Wants to grow into future leadership roles
Key Responsibilities
Leadership & Team Support
* Support the Retail Operations Manager with daily leadership of the retail team
* Provide clear direction during shifts
* Support the training and development of team members
* Promote a respectful, solutions-focused workplace culture
* Demonstrate emotional intelligence and professional communication
Retail Operations
* Support daily retail workflow and service standards
* Assist with opening and closing procedures
* Maintain presentation and merchandising standards
* Support stock management and product availability
Customer Experience Excellence
* Deliver consistent, high-quality customer service
* Lead by example in professionalism and attitude
* Support the resolution of customer concerns calmly and professionally
* Encourage product knowledge and sales confidence within the team
Standards & Accountability
* Follow company procedures and systems
* Support food safety and compliance requirements
* Maintain cleanliness and organisation standards
* Support waste reduction and operational efficiency
* Take ownership of responsibilities and outcomes
About You
Essential Experience:
* Minimum 5 years of experience in retail, hospitality and leadership roles
* Previous experience as a supervisor, team leader or senior team member
* Minimum 3 years of leadership experience in a supervisory or management capacity
* Strong people skills and communication ability
* Ability to support structure, procedures and team accountability
* Strong organisational skills
* Professional presentation and attitude
* Permanent residency status or Australian citizenship required
Personal Attributes We Value:
* Positive attitude and team mindset
* Reliability and consistency
* Emotional maturity and professionalism
* Ability to stay calm under pressure
* Pride in maintaining high standards
* Willingness to learn and grow
Highly Regarded:
* Barista experience
* Food or bakery retail experience
* Experience supporting team performance and culture
* Experience working within structured retail environments
Employment Details
* Full-time position
* General Retail Industry Award Level 4
* $30 per hour plus super and penalties
* Reports to Retail Operations Manager
What We Offer
* Supportive leadership environment
* Clear expectations and role structure
* Leadership coaching and support
* Stable employment within a growing business
* Opportunity to develop leadership capability
* Future career progression opportunities, including potential pathway into Retail Manager or senior leadership roles based on performance, business needs and available opportunities
* Work within a business that values people, standards and growth
Our Culture
At Porter Avenue, we believe great teams are built through:
* Respect
* Accountability
* Communication
* Pride in our work
* Supporting each other
* Continuous improvement
We are looking for someone who wants to be part of that journey.
At Porter Avenue Pies and Cakes, we value attitude as much as experience. We are looking for team members who bring a positive mindset, take ownership of their roles, and contribute to a strong team culture.
How to Apply
If you are ready to take the next step in your retail leadership career and want to work in a supportive, structured and growing business, we encourage you to apply.
Applications close 18th May 2026.
If you're an enthusiastic leader with barista skills and a passion for great food and excellent customer service, we'd love to hear from you!
Submit your application, including a cover letter and resume, via SEEK.