The Fire Alarm Management Unit provides services and advice to QFD, our customers and the broader community regarding the management and monitoring of automatic fire alarms, including unwanted alarm activations and is responsible for the oversight and delivery of Alarm Monitoring Services to over 8500 alarm customers across Queensland. This includes customer support, contract and financial management, technical support and invoicing.
Reporting to the Manager, you will be responsible for providing high level confidential administration services and support, set priorities and monitor workflows to manage the functions or records and database management, including to monitor for compliance with departmental policy and procedures. You will also be required to assist team members with human resource and finance administrative functions to ensure the efficient and effective service delivery in alarms monitoring and management to meet department objectives.
About Us
The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.
The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.
The QFD is an organisation that is committed to reframing the department's relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through activities identified in the QFD Reframing the Relationship Plan, contributing to Closing the Gap outcomes and building our cultural capability.
Purpose of the role
The Fire Alarm Management Unit provides services and advice to QFD, our customers and the broader community regarding the management and monitoring of automatic fire alarms, including unwanted alarm activations and is responsible for the oversight and delivery of Alarm Monitoring Services to over 8500 alarm customers across Queensland. This includes customer support, contract and financial management, technical support and invoicing.
Reporting to the Manager, you will be responsible for providing high level confidential administration services and support, set priorities and monitor workflows to manage the functions or records and database management, including to monitor for compliance with departmental policy and procedures. You will also be required to assist team members with human resource and finance administrative functions to ensure the efficient and effective service delivery in alarms monitoring and management to meet department objectives.
Key requirements
Highly desirable requirements
* Knowledge or experience in the use of human resource, finance systems and database management.
* Knowledge or understanding of Emergency Services Computer Aided Dispatch (ESCAD) and/or Alarm Monitoring software.
Your key accountabilities
Responsibilities
Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:
* Provide a high level administrative support, with attention to detail, including assisting in the preparation and coordination of correspondence, reports and other materials in accordance with departmental requirements.
* Respond in a timely and proficient manner to telephone and email enquiries from internal and external stakeholders, service providers and/or members of the public to support key processes and delivery of positive outcomes.
* Maintain alarm customer information through the dissemination and collection of updated emergency contacts forms.
* Maintain strong computer skills, including word processing, use of spreadsheets and databases to create, update, analyse and report on unit activities, and ensure compliance with QFD policy and procedures.
* Undertake general office duties, mail distribution, filing, diary control, travel arrangements and functions, maintenance of office equipment and asset records to ensure the effective management of the office.
* Provide efficient and accurate data entry in alarm databases (ESCAD and ADT MASterMind) to support the provision of alarms services to our customers.
* Prioritise workload effectively and perform duties responsibility in the absence of supervision, using initiative to identify and resolve administrative issues and provide recommendation for continuous improvement.
* Maintain information retrieval systems to ensure effective maintenance of records and access to information.
Capabilities
Role
To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Individual Contributor (leading self)
Vision
* Makes insightful decisions
Results
* Builds enduring relationships
* Pursues continuous growth
* Drives accountability and outcomes
Accountability
* Fosters healthy and inclusive workplaces
* Demonstrates sound governance
Once you join us we will want you to exemplify the QFD shared values:
* Respect
* Integrity
* Courage
* Loyalty
* Trust